This position is to lead one of the most pivotal programs within Black Box, directly supporting one of the largest social media giants in the world. The Program Director has ultimate accountability for the successful delivery of assigned programs and projects, where success is defined as on schedule, on budget, within the approved scope, with a high degree of quality, and a satisfied client. The Program Director serves as the main point of contact with the client and provides overall leadership across Black Box’s multiple organizations to successfully deliver to our clients. In this role, the Program Director is responsible for revenue forecasting, client profitability, cost, quality, and schedule management. An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. Client relationship development, business development, and/or account management responsibilities are expected within this role; therefore, having a consultative approach to the client is required. The Program Director typically is an active participant in program steering committees representing Black Box. The Program Director may also provide leadership and support to other project management professionals within Black Box, both within his/her assigned programs as well as across the broader Black Box PM community. Additionally, the Program Director is responsible for mentoring Project Coordinators, Project Managers, and Senior Project Managers on PM fundamentals and tools.

The Program Director typically will have a strong project and program management background, will have a minimum of 10 years of project management experience, and will have managed a minimum of 3 projects with a revenue value of $5M each. The Program Director will be viewed as a thought leader within Black Box and will have P&L Responsibility for assigned programs. Projects or programs assigned to the Program Director will tend to be large and complex, with a higher degree of risk.


Executes Black Box standards, processes, and methodologies in a consistent manner for project and program planning and execution activities including pre-sales support and client relationship management, as well as project management fundamentals including initiating, planning, estimating, resourcing, scheduling, and budgeting.
Partners with account management team to identify client needs and develops solution options and services to meet those needs.
Leads multiple project managers supporting various projects with the client. Develops overall roadmap for the various projects that will be needed to meet the client’s requirements.
Overall program leader with direct people management oversight and responsibility.
Leads project management team in preparing program and project plans in partnership with all participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.
Coordinates the setup of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned program(s).
Manages execution of program:
Acts as primary customer contact for program. Clearly articulates design, installation, and operational concepts and solutions to customers and technicians.
Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations across the program.
Works with Procurement to ensure material is delivered on time.
Develops SOW and negotiates price with installer (if applicable).
Manages oversight for installation team and build projects.
Provides leadership for Day 2 support on multiple ongoing projects.
Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit, and budget; project reporting, and quality review and assurance.
Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.
Manages revenue forecasting and tracking for assigned projects.
Develops new business or expands the product line with the client as applicable.
Reviews SOWs and pricing tools during pre-sales.
Assists in proposal development and contract and subcontract negotiations with the sales and legal teams.
Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.
Promotes continuous growth of project and program management practices within the Data Center organization to achieve client and organizational objectives.
Achieves performance targets established by leadership for applicable Key Performance Indicators.
Will be responsible to lead and manage matrixed project team.
Performs other duties as assigned.

Education Requirements:

Bachelor’s Degree in Project Management, Engineering, IT, Business; or equivalent relevant experience. Master’s Degree desired.
Other Qualifications, Skills & Certifications:

PMP required, PgPM desired


Strong Data Center knowledge and background in leading hyper-scale (or large-scale) Infrastructure deployments
Strong program & project management experience and skillset is a must.
Strong client relationship and project team management skills.
Strong people leader and inspiring multiple teams across the globe to mobilize diverse workforce
Ability to work in a team environment and motivate others.
Ability to influence and manage change effectively.
Ability to meet project timelines and budgets.
Exceptional written communication skills.
Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud based technology systems.
Self-motivated with a strong ability to plan/organize workloads.

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

Samenvatting vacature Data Center Program Director – EMEA

Bedrijfsnaam:  Black Box
Vestigingsplaats/Standplaats:  Nederland, NL (NL)
Functie:  Data Center Program Director – EMEA
Branche:  Software
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend